subscription

Learn about MyWhiskyVault subscription tiers, upgrading your account, and managing billing.

Subscription Tiers

Choose the plan that fits your collection size and needs:

Neophyte (Free)

Perfect for: Beginners exploring whisky

Features:

  • ✅ Up to 10 bottles

  • ✅ Basic tasting notes

  • ✅ Collection viewing and filtering

  • ✅ Barcode scanning

  • ✅ Basic search

  • ❌ Limited reports

Cost: FREE forever

Best For:

  • New whisky enthusiasts

  • Small collections

  • Trying out MyWhiskyVault

Enthusiast

Perfect for: Growing collections

Features:

  • ✅ Up to 100 bottles

  • ✅ Unlimited tasting notes

  • ✅ Full reporting suite

    • Vault Summary

    • Acquisition History

    • Appraisal Reports

  • ✅ Shared tastings with community

  • ✅ Advanced filtering and search

  • ✅ Email support

  • ✅ All barcode scanning features

  • ✅ Export basic data

Cost: Contact for pricing

Best For:

  • Serious enthusiasts

  • Collections of 10-100 bottles

  • Users who want reports

  • Community participants

Connoisseur

Perfect for: Serious collectors

Features:

  • ✅ Unlimited bottles

  • ✅ Unlimited tasting notes

  • ✅ All reports with custom formatting

  • ✅ Priority email support

  • ✅ Advanced community features

  • ✅ Full data export capabilities

  • ✅ Collection analytics

  • ✅ Bulk import tools

  • ✅ Premium features as released

Cost: Contact for pricing

Best For:

  • Large collections (100+ bottles)

  • Professional collectors

  • Users who need unlimited storage

  • Those wanting priority support

Master

Perfect for: Professional collectors and whisky businesses

Features:

  • ✅ Everything in Connoisseur

  • ✅ API access for integrations

  • ✅ Bulk import/export

  • ✅ White-label options

  • ✅ Dedicated account support

  • ✅ Custom integrations

  • ✅ Advanced analytics

  • ✅ Early access to new features

Cost: Custom pricing

Best For:

  • Whisky businesses

  • Professional collectors

  • Those needing API access

  • Custom integration requirements

How to Upgrade

1

From the Application — Navigate to Subscription

  • Click your profile icon (top right)

  • Select "Subscription" or "Manage Subscription"

2

From the Application — View Current Plan

  • See your current tier

  • View features available

3

From the Application — Choose New Tier

  • Click "Upgrade" on desired tier

  • Review features and pricing

4

From the Application — Payment Process

  • Click "Subscribe"

  • Enter payment information (Stripe secure checkout)

  • Review subscription details

  • Confirm purchase

Tip: Upgrading mid-cycle is prorated—you only pay for the remaining time!

5

From the Application — Activation

  • Subscription activated immediately

  • New features available instantly

  • Confirmation email sent

Payment Methods

Accepted:

  • Credit cards (Visa, Mastercard, American Express)

  • Debit cards

  • Other methods via Stripe

Secure Processing:

  • All payments processed by Stripe

  • MyWhiskyVault never stores card details

  • PCI compliant

Managing Your Subscription

View Subscription Details

Access:

  • Profile Menu → "Subscription"

What You'll See:

  • Current tier

  • Renewal date

  • Payment method (last 4 digits)

  • Billing history

  • Usage statistics (bottles used vs limit)

Change Subscription Tier

Upgrade:

  • Select higher tier

  • Pay difference (prorated)

  • Activate immediately

Downgrade:

  • Select lower tier

  • Change takes effect at next billing cycle

  • Keep current features until renewal

If downgrading below your bottle count, you'll need to remove bottles or cancel the downgrade.

Update Payment Method

1

Go to Subscription Settings

  • Click "Update Payment Method"

2

Enter New Card

  • Card number

  • Expiration date

  • CVV

  • Billing ZIP

3

Save

  • New card becomes default

  • Future charges use new card

  • Old card removed

View Billing History

Access:

  • Subscription page → "Billing History"

What You'll See:

  • All past invoices

  • Payment dates

  • Amounts charged

  • Download receipts (PDF)

Canceling Your Subscription

1

Navigate to Subscription

  • Profile menu → "Subscription"

2

Click "Cancel Subscription"

  • Review what happens upon cancellation

3

Confirm Cancellation

  • Confirm you want to cancel

  • Provide feedback (optional)

4

Cancellation Processed

  • Confirmation email sent

  • Access continues until period end

What Happens When You Cancel?

Immediate:

  • Cancellation confirmed

  • No future charges

Until Period End:

  • Keep current tier access

  • All features remain available

  • Data remains intact

After Period End:

  • Downgrade to free tier

  • Bottle limit applies (may need to remove bottles)

  • Premium features disabled

  • Data preserved

Reactivating

Anytime:

  • Go to Subscription page

  • Click "Reactivate"

  • Choose tier

  • Resume service

Your Data:

  • All data preserved

  • Bottles, tastings, notes intact

  • No data loss

Billing & Payments

Billing Cycle

  • Monthly: Billed every month on subscription date

  • Annual: Billed once per year (save 15-20%)

Renewal

Auto-Renewal:

  • Automatically charged on renewal date

  • Email reminder 7 days before

  • No action needed

Failed Payments:

  • Email notification sent

  • 3-day grace period to update payment

  • Subscription suspended if not resolved

  • Reactivate by updating payment method

Refunds

Policy:

  • 30-day money-back guarantee for new subscriptions

  • Prorated refunds for annual plans (case-by-case)

  • No refunds for monthly plans after billing

Request Refund:

  • Contact support@mywhiskyvault.com

  • Provide subscription details

  • State reason for refund

Invoices

Access:

  • Subscription → Billing History

  • Download PDF invoices

  • Email copies available

For Businesses:

  • Invoices include tax details

  • Company information can be added

  • Contact support for special billing needs

FAQs

Can I change tiers anytime?

Yes! Upgrades are immediate. Downgrades take effect at next renewal.

What if I exceed my bottle limit?

You'll be prompted to upgrade or remove bottles before adding more.

Do I lose data if I cancel?

No! All data is preserved. You can reactivate anytime.

Can I get a refund?

Yes, within 30 days of initial subscription. Contact support.

What payment methods do you accept?

Credit/debit cards via Stripe. More options coming soon.

Is my payment information secure?

Yes. All payments processed by Stripe (PCI compliant). We never store card details.

Can I pause my subscription?

Not currently, but you can cancel and reactivate anytime without data loss.

Do you offer discounts?

Annual plans save 15-20%. Student/military discounts available (contact support).

Related Guides

  • Getting Started - Learn about subscription tiers

  • Reports - See what reports each tier includes

  • FAQ - More frequently asked questions

Last Updated: 2025-11-16